It is our primary goal to make your Albuquerque travel experience a pleasant and memorable one. Whether you are visiting on a New Mexico vacation, a business trip, or for a special event such as a wedding or reunion, we look forward to providing you with lodging to suit your travel needs.

Please review the following policies and do not hesitate to contact us with additional questions or concerns.

Cancellations:  Cancellations must be received 7 days prior to arrival to avoid a cancellation fee equal to 50% of the total cost of your stay with a minimum charge of one night. The amount of the cancellation fee will be reduced for any nights we are able to rebook, minus a $25 fee. Our cancellation policy is different during Balloon Fiesta, other special events, holidays and for group bookings. 30-day advanced notice is required.

Payment:  Confirmed reservations will be held with a valid credit card. Full payment is due at time of check-in. We gladly accept Visa, MasterCard, American Express, or Discover cards. Your travelers checks are also welcome.

Deposits:  For holidays and Balloon Fiesta, a deposit of 50% of the entire reservation will be charged to your credit card upon confirmation of the reservation.

Reservation confirmation:  When you successfully submit a reservation request, we will contact you within 24 hours via e-mail or telephone to confirm your reservation. If you do not hear from us within 24 hours, please call us at (888)342-0223.

Check-in:  Rooms are available after 4:00 p.m.  Early check-in to drop off bags can be arranged.  We request that all guests to telephone ahead on the day of arrival to confirm their specific check-in time.

Check-out:  Check-out time is 11:00 a.m.  If desired, arrangements can be made to store your bags until the time of your departure.

Minimum stay requirements:  A minimum stay of two nights is required for holiday weekends.  Balloon Fiesta and stays including Thanksgiving weekend or Christmas week require a minimum stay of three nights.

Mobility and medical issues:  We are NOT wheel chair accessible and stair climbing is required. There are steps to our front porch from the sidewalk.  We do not have an elevator.  The Secret Garden and the Gold rooms are the only guest rooms on the first floor. As a result we are NOT suitable for those with mobility or medical issues who have difficulty climbing stairs.

Left items:  Please check your room before you depart to make sure you take all your belongings.  We are not responsible for items that you leave behind.  If you forget something important and notify us, and we can find the item, we will send it to you for the cost of shipping plus a $10 service charge.  Left items are kept for only one month.

Children: We welcome well-behaved children.  For the safety and comfort of all our guests, parents must supervise their children at all times and keep them from running, jumping and shouting while inside the inn.

Alcohol: Under New Mexico Law, we are not allowed to serve alcoholic beverages. Guests may bring their own, but for the safety and comfort of all other guests, please drink responsibly.  We are not responsible for any accidents if someone has been drinking on the premises.

Smoking: Because of other guests' sensitivities, we are a non-smoking facility.

Pets: Regrettably, pets are not permitted.