It is our primary goal to make your Albuquerque travel experience a pleasant and memorable one. Whether you are visiting on a New Mexico vacation, a business trip, or for a special event such as a wedding or reunion, we look forward to providing you with lodging to suit your travel needs.
Please review the following policies and do not hesitate to contact us with additional questions or concerns.
Breakfast: A full breakfast will be served every morning in the dining room of "The Spy House" at 8:30AM. Full breakfast service will discontinue at 9:00AM. If needing an earlier or later breakfast a continental breakfast is always available. Special diets will be honored (please let us know). Communitcate with us IF you DO NOT plan to to join us for main breakfast. email: email@example.com or text 505-238-9881 (indicate your name, room and number of guests)
Ammenities: We also offer a selection of cookies, fresh fruit and other snacks throughout the day. The guest refrigerator is stocked with drinks at all times for you to enjoy. You may also use the refrigerator for personal items if needed. There are also hairdryers, irons and Free Internet in all rooms.
Guest Rooms: Please note that both the “Pansy & Rose Rooms” (Heritage House) could possibly share the full bathroom directly across the hall (depending our reservations). Also note that the “Greenglass Room” (Spy House) has a private bathroom; however it is located a few steps down the hall.
Payment/Billing: Confirmed reservations will be held with a valid credit card. Full payment of outstanding balance is due 7 days prior to check-in and will be charged to CC on file. Full payment of any balance outstanding is due at time of check-in. Payment policy is different for special events such as Balloon Fiesta, Holidays, Special Group, Weddings, etc.. We gladly accept Visa, MasterCard, American Express, or Discover cards.
Deposits: Upon acceptance for special event reservations such as holidays, group bookings, weddings, a deposit of 50% of the entire booking will be charged to your credit card upon confirmation of the reservation. The remaining 50% of total balance will need to be paid either at time of reservation or 45 days before arrival whichever comes first.
Cancellations: Cancellations must be received 7 days prior to arrival to avoid a cancellation fee of at least 50% of the total cost of your stay with a minimum charge of one night. IF reservation is cancelled less than 24 hours prior to 3PM check-in time day of arrival the entire reservation is considered paid in full, no refund. Special Events: holidays, group booking, weddings a 45-day advanced notice is required. IF 45-day notice IS NOT received entire reservation is non-refundable. If a cancellation is made of a reservation of a group booking notification by email must be made 45 days before reservation date in order for refund of any deposit, minus 10% service fee. ANY CANCELLATION REQUEST NEEDS TO BE SUBMITTED TO US DIRECTLY VIA EMAIL, NO EXCEPTIONS. Please use the following email address for this type of request: firstname.lastname@example.org You may also call us directly at 505.842.0223 if any questions or concerns.
Balloon Fiesta Policy: 50% of the total cost of your stay will be charged at the time reservation is confirmed. Remaining amount of balance will be charged on AUGUST 1st. If needing to cancel before August 1st deposit will be refunded minus a 10% processing fee. After August 1st entire amount of reservation paid is non-refundable. Remaining balance due on reservation will be charged after August 1st. Any reservations made after August 1st full amount of reservation will be charged upon confirmation and is non-refundable.
Reservation Confirmation: When you successfully submit a reservation request, we will contact you within 24 hours via e-mail. If you do not hear from us within 24 hours, please call us at (505) 842-0223.
Check-In: Check-in time is at 3:00PM. Early check-in to drop off bags can be arranged if needed.
Check-Out: Check-out time is 11:00 a.m. If desired, arrangements can be made to store your bags until the time of your departure.
Minimum Stay Requirements: A minimum stay of two nights is required for holiday weekends. Balloon Fiesta and stays including Thanksgiving weekend or Christmas week require a minimum stay of three nights.
Mobility & Medical: We are NOT wheel chair accessible and stair climbing is required. There are steps to our front porch from the sidewalk. We do not have an elevator. The Secret Garden and the Gold rooms are the only guest rooms on the first floor. As a result we are NOT suitable for those with mobility or medical issues who have difficulty climbing stairs.
Left items: We are not responsible for items that you leave behind. If you forget something important and notify us, and we can find the item, we will send it to you for the cost of shipping plus a $10 service charge. Left items are kept for only one month.
Children: We welcome well-behaved children. For the safety and comfort of all our guests, parents must supervise their children at all times and keep them from running, jumping and shouting while in and around the B&B property.
Alcohol: Under New Mexico Law, we are not allowed to serve alcoholic beverages. Guests may bring their own, but for the safety and comfort of all other guests, please drink responsibly. We are not responsible for any accidents if someone has been drinking on the premises.
Smoking: Because of other guests' sensitivities, we are a non-smoking facility.
Pets: Regrettably, pets are not permitted.
Thanks in advance for understanding our policy requirements.
Steve & Kara Grant
"Downtown Historic Bed & Breakfasts of Albuquerque"