It is our primary goal to make your Albuquerque travel experience a pleasant and memorable one. Whether you are visiting for a New Mexico vacation, business trip, or special event, we look forward to providing you with lodging to suit your travel needs.
Please review the following policies and do not hesitate to contact us with additional questions or concerns.
Breakfast: A full breakfast will be served every morning in the dining room of the Spy House at 8:30 AM. Full breakfast service will discontinue at 9:00 AM. If you need an earlier or later breakfast, a continental breakfast is always available. Special diets will be honored with prior notice, so please let us know. Communicate with us if you do not plan to join us for the main breakfast. You can email us at: firstname.lastname@example.org or text 505-238-9881 (indicate your name, room, and number of guests).
Amenities: We also offer a selection of cookies, fresh fruit, and other snacks throughout the day. The guest refrigerator is stocked with drinks at all times for you to enjoy. You may also use the refrigerator for personal items if needed. Each room includes a hairdryer, iron, and free Internet access.
Guest Rooms: Please note that both the Pansy Room and the Rose Room (Heritage House) could possibly share the full bathroom directly across the hall, depending on reservations. Also note that the Greenglass Room (Spy House) has a private bathroom, located a few steps down the hall.
Payment/Billing: Confirmed reservations will be held with a valid credit card. Full payment of outstanding balance is due day of reservation prior to check-in and will be charged to credit card on file. Full payment of any balance outstanding is due at time of check-in. Payment policy is different for special events such as Balloon Fiesta, Holidays, Special Groups, Weddings, or longer term reservations, etc.. We gladly accept Visa, MasterCard, American Express, or Discover cards.
Payment for Group Bookings/ Special events/Bookings longer than 10 days: Upon acceptance for special event reservations such as holidays, group bookings, bookings longer than 10 days & weddings, a deposit of 50% of the entire booking will be charged to your credit card upon confirmation of the reservation. Deposit can be refunded minus a 10% processing fee as long as notification is sent with an email and is requested prior to 30 day final payment deadline.The remaining 50% of total balance will need to be paid 30 days before arrival and is non-refundable. If reservation is made after the 30 days full payment is required and is non-refundable.
Cancellations: Cancellations must be received 7 days prior to arrival to avoid a cancellation fee of at least 50% of the total cost of your stay with a minimum charge of one night. If reservation is cancelled less than 24 hours prior to 3:00 PM check-in time on the day of arrival, the entire reservation is considered paid in full, no refund. Cancellation of Special Events: For holidays, group bookings, or weddings, a 45-day advanced notice is required. If 45-day notice IS NOT received, entire reservation is non-refundable. If a cancellation of a group booking is made, notification by email must be made 45 days before reservation date in order to receive refund of any deposit, minus 10% service fee. ANY CANCELLATION REQUEST NEEDS TO BE SUBMITTED TO US DIRECTLY VIA EMAIL, NO EXCEPTIONS. Please use the following email address for this type of request: email@example.com. You may also call us directly at 505.842.0223 if you have any questions or concerns.
Balloon Fiesta Policy: 50% of the total cost of your stay will be charged at the time reservation is confirmed. Remaining amount of balance will be charged on August 1st. If you need to cancel before August 1st, deposit will be refunded minus a 10% processing fee. After August 1st, the entire amount of reservation paid is non-refundable. For any reservations made after August 1st, the full amount of reservation will be charged upon confirmation and is non-refundable.
Reservation Confirmation: When you successfully submit a reservation request, we will contact you within 24 hours via email. If you do not hear from us within 24 hours, please call us at (505) 842-0223.
Check-In: Check-in time is 3:00PM. Early check-in to drop off bags can be arranged if needed.
Check-Out: Check-out time is 11:00PM. If desired, arrangements can be made to store your bags until the time of your departure.
Minimum Stay Requirements: A minimum stay of two nights is required for holiday weekends. Stays including the Balloon Fiesta, Thanksgiving weekend, or Christmas week require a minimum stay of three nights.
Mobility & Medical: We are NOT wheelchair-accessible; some stair climbing is required. There are steps to our front porch from the sidewalk. We do not have an elevator. The Secret Garden Room and the Gold Room are the only guest rooms on the first floor. As a result, we are not suitable for those with mobility or medical issues who have difficulty climbing stairs.
Left items: We are not responsible for items that you leave behind. If you forget something important, please notify us, and if we can find the item, we will send it to you for the cost of shipping plus a $10 service charge. Left-behind items are kept for only one month.
Children: We welcome well-behaved children. For the safety and comfort of all our guests, parents must supervise their children at all times and keep them from running, jumping, and shouting while in and around the bed and breakfast property.
Alcohol: Under New Mexico law, we are not allowed to serve alcoholic beverages. Guests may bring their own, but for the safety and comfort of all other guests, please drink responsibly. We are not responsible for any accidents if someone has been drinking on the premises.
Smoking: Because of other guests’ sensitivities, we are a non-smoking facility.
Pets: Regrettably, pets are not permitted unless they are certified service animals and this MUST be communicated to us prior to arrival. Only certain rooms are available to accommodate service animals. This policy is enforced to be respectful to guests that may have allergies to animals. If an animal is found on the property that has NOT had prior approval there will be an automatic $50 charge per night on your bill. This is NON-NEGOTIABLE.